This privacy notice explains how Birmingham Explorer processes personal data in connection with its website, enquiries, and guided architecture and photo walk services. It follows the data lifecycle from collection through use, disclosure, retention, and deletion, and applies to visitors and people who contact us through the site.
This section outlines how information handling, individual rights, and support channels are addressed within this notice.
Depending on how you interact with the website, we may process your name, email address, phone number if provided, enquiry message, tour date and group details, and any accessibility or dietary information you choose to share. We also process limited technical data such as server request metadata and browser or device information for security and delivery purposes.
We receive personal data when you submit a contact or booking request, communicate with us by email or phone, or provide details through the website form. Technical data is generated automatically when you visit the site and is used to support secure operation and basic service delivery.
We use essential cookies for site operation and cookies that remember privacy preferences. We do not confirm the use of analytics or marketing cookies on the basis of the current website setup. Cookie use is kept to what is needed for technical operation and user preference management.
You can manage cookies through your browser settings and, where available, through the site’s privacy preference controls. Essential cookies support core functions such as page delivery and form handling, while privacy preference cookies remember your selected settings. If you disable essential cookies, some parts of the website may not function properly.
We use personal data to respond to contact and booking requests, review date and group details, confirm routes, manage payment-related administration, and carry out the practical steps needed before and during a guided walk. We also use technical data to maintain website security, support form delivery, and diagnose service issues. Where you provide accessibility or dietary information, we use it only to assess whether a route or arrangement can be confirmed for your specific request.
We may share personal data with service providers that help us operate the website, process enquiries, support technical delivery, or manage communications. These recipients act only on our instructions for the relevant task and are expected to protect the information they receive. We do not confirm broader sharing arrangements beyond what is needed for these operational functions.
We may disclose personal data where required by law, court order, or a lawful request from public authorities. We may also share information where necessary to establish, exercise, or defend legal claims, or to protect the security and integrity of the website and our services. Any disclosure is limited to the relevant purpose and handled with care.
You may ask for access to your personal data, correction of inaccurate details, deletion where appropriate, restriction of processing in certain cases, or an explanation of how a request has been handled. Where we rely on your consent for a specific processing activity, you may withdraw that consent for the future. Some requests may be limited by legal obligations or the need to keep records for service or compliance purposes.
To make a rights request, use one of the contact methods listed in this notice and describe the data or issue involved. We may ask for enough information to verify your identity and locate the relevant records. Once verified, we will assess the request, respond within the applicable timeframe, and explain any limitation if we cannot fully comply.
We retain personal data for as long as it is needed to manage enquiries, confirm bookings, provide the requested service, maintain security, resolve issues, and meet legal or accounting obligations. When the relevant purpose ends, we delete the data or anonymise it where that is appropriate and permitted. Some records may be kept longer if a legal duty, dispute, or operational need requires it.
If we make material changes, we will update the policy text on the website and may use reasonable service channels to draw attention to the update where appropriate. The version in force is the one published on the site at the time you access it.
